FAQs
En quoi est fabriqué notre collant ?
- Notre collant est fabriqué en laine, en coton et en élasthane. Toutes les matières utilisées sont choisies avec soin pour vous offrir un vêtement de très bonne qualité.
Le collant est-il ouvert au niveau des pieds ?
- Pour un confort optimal, notre collant est couvert au niveau des pieds. Il ressemble donc à un collant classique.
Le collant a-t-il un effet amincissant ?
- Notre collant est conçu avec soin par les professionnels pour offrir à la gent féminine des jambes affinées, des fesses rebondies et un ventre plat.
Le collant est-il disponible en version opaque ?
- Non, il ressemble à un collant classique. Il est transparent, de couleur noire. Son style est sophistiqué, du haut jusqu’au bout des orteils.
Pourquoi le collant est-il proposé en taille unique ?
- Notre collant est très extensible. Ainsi, il s’adapte avec toutes les tailles, de XS à XL. Quelle que soit votre taille, sachez qu’il vous conviendra parfaitement.
When will a Product be restocked, if it is out of stock at that time?
To be notified of a product restock, simply go to the contact us page, fill up the form and enter a message "Email Me When (Name of Product) Back in Stock". By doing this, you'll surely be notified once a product has been restocked.
My product was damaged upon delivery. What should I do?If your product has arrived damaged or incorrect, please contact us within 48 hours of the product's arrival for a resolution.
Tracking shows 'Delivered' but I did not receive the product?This is a rare case where a shipment shows DELIVERED but was not received by the customer.
This can happen if someone else has signed the package or it can be a mistake made by the shipping company.
In this case, we advise you to ask other members of your family or neighbors to see if one of them could have signed it. It could also still be at your local post office awaiting for you to go and pick it up.
If you still didn't locate your order after doing what was stated above then please contact us at collanthiver@gmail.com, so we can assist you with your concern.
Orders Related Questions
How long does it take to process an order?Most of our orders are picked, packed and handed over to the shipping partners within 2-3 days from the moment we receive them. A small percentage of our orders from certain warehouses can take 3-4 days to move through that process.
Our warehouse staff in all our locations work tirelessly to get orders out and into the hands of the carriers as quickly as humanly possible. As soon as they do, our system will issue you with the tracking number associated with your order
When will I receive my order?Our Shipments mostly take 2-3 weeks after order processing depending upon your location.
Do you have any Return or Exchange Policy? Do you refund the cost to return the product?We care about our customers and therefore offer a 30 day Return Policy, which allows customers to return a product for a replacement, exchange or refund.
When we send the replaced product, we do not charge any additional shipping or restocking fee. If you purchased a product from us and are not happy with it, you may return it within 30 days of your purchase for a full refund.
See Refund Policy for more detailed information.
Cancel or Make Changes to a Placed OrderIf you wish to update or cancel an order, please contact us at collanthiver@gmail.com so we can help you with the request.
Please note that our fulfillment center processes quickly to make sure orders reach our customers in a timely fashion, this leaves a short window to change or cancel an order, but we will try our best to help.
Shipping Related Questions
Which Countries Do You Ship To?We ship worldwide, but in case your country may not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us at collanthiver@gmail.com.
Where are your products Shipped From?
We have very strong relationships with manufacturers in Europe, Asia and the US which offer the best quality products at an affordable price. Our aim is to offer the best Quality with a good price range to our esteemed customers.
Do you offer Free Shipping?Yes, we offer free shipping All Over the World.